If you have any queries or questions about any of our products please complete the form and we will do whatever we can to assist.

You can also call our customer care line Mon-Fri 9.00am – 5pm (GMT):
0(44) 1434 607366

Sample Service

Troynorth offer samples on *all products throughout the ranges, these samples are shipped on a NEXT WORKING DAY delivery service to customers in mainland United Kingdom. If you are outside the United Kingdom and require samples please call our customer service line above to organise your samples.

Our samples service is suitable for small sample requirements, if you are in the trade and require samples of an entire range contact our customer care number and ask about our sample books.

* Please note that there is a small charge (refundable if returned within 7 days) for samples of tie backs and key tassels, please contact our customer service line +44(0) 1434 607 366 for details, if any tie backs and key tassels are included in your enquiry our customer support team will contact you to confirm you requirements.

Legal Notice
The website www.troynorth.co.uk, and its associated sites are the property of Troynorth, High Ardley, Hexham, Northumberland NE46 2LG. Troynorth is governed by the applicable laws of the United Kingdom and all disputes will be settled under UK law.

For the purposes of the Liability Disclaimer below, “information” includes (without limitation) any statement of fact or opinion, advice, data, documents or computer readable material in any form whatsoever.

Legal Disclaimer
In preparing and updating (www.troynorth.co.uk) Troynorth have made every effort to ensure that all information offered is current, correct and clearly expressed, as inadvertent errors can occur and relevant laws and regulations change on a regular basis the information contained within the site (www.troynorth.co.uk) is intended as a guide to the products and services offered by Troynorth.

Troynorth accepts no responsibility resulting from the reliance on any information contained within the site, nor does it accept any responsibility or liability for (1) enabling users to link to any site on the internet other than www.troynorth.co.uk, or (2) the contents of any other site, whether it is one from which you may have been to prior to linking to this website, or one to which you may link to from this web site

Terms and conditions of web site access
This site is the property of Troynorth, you “the user” are allowed to view the site for the purposes of browsing or purchasing products, you are not permitted to download or reproduce any part of the site for any other purpose, nor are you permitted to directly change, modify, add or delete any information that is controlled by the site.

Troynorth has developed this Internet Privacy Policy in order to assist in its position as a trusted service provider and to ensure it upholds and maintains visitors’ rights to privacy in the online environment.

Troynorth, High Ardley, Hexham, Northumberland NE46 2LG is the data controller for the site (www.troynorth.co.uk)as defined by the UK Data Protection Act 1998, collecting the information obtained by this web site, (www.troynorth.co.uk).

Data Collection and Purpose
Troynorth will only collect data and use personal information, which has been voluntarily provided by visitors to this site. A user may browse this site without submitting or disclosing any personal information. A user may choose to supply Troynorth with limited personal information as required in order to make general contact with Troynorth.

Third Party Disclosure
Troynorth will only disclose personal information to third parties under the following circumstances:

• Where it is necessary to fulfill a request submitted by the user.
• As required by a court or other legal or regulatory requirement.

Third Party Links
Troynorth accept no responsibility or liability for (1) enabling users to link to any site on the internet other than our website, or (2) the contents of any other site, whether it is one from which you may have been prior to linking to this web site, or one to which you may link to from this web site.

Data Storage, Access, Security
Troynorth will only hold information collected from visitors as long as it takes to fulfil the users request, once the service/request has been completed all information will be destroyed Troynorth’s product and services are not intended for children. We understand the importance of protecting children’s information, especially online and do not knowingly collect or use any information about children.

Under the UK Data Protection act 1998 visitors to this site are entitled to a copy of any personal data held by Troynorth on payment of an administration fee. For further information please contact mail@troynorth.co.uk.In relation to security issues, Troynorth have taken technical measures to ensure that all personal information is protected from unauthorised access, improper use, disclosure, unlawful modification, unlawful destruction or accidental loss.

Cookies are small text files place within the users hard drive, which hold small tokens of information which is then used by the browser. Troynorth do not currently use cookies to collect or store information (other than as a session to record the unique visitors to the site, which does not store any personal information) about users, however with the constant development of the site cookies may be used in the future, if such developments take place Troynorth will disclose the extent of their use within this section.