If you have any queries or questions about any of our products please complete the form and we will do whatever we can to assist.

You can also call our customer care line Mon-Fri 9.00am – 5pm (GMT):
0(44) 1434 607366

Sample Service

Troynorth offer samples on *all products throughout the ranges, these samples are shipped on a NEXT WORKING DAY delivery service to customers in mainland United Kingdom. If you are outside the United Kingdom and require samples please call our customer service line above to organise your samples.

Our samples service is suitable for small sample requirements, if you are in the trade and require samples of an entire range contact our customer care number and ask about our sample books.

* Please note that there is a small charge (refundable if returned within 7 days) for samples of tie backs and key tassels, please contact our customer service line +44(0) 1434 607 366 for details, if any tie backs and key tassels are included in your enquiry our customer support team will contact you to confirm you requirements.

What are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How we use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Pinterest, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Email: mail@troynorth.co.uk

Phone: 0(44) 1434 607366